Privacy Policy

MyNextService ("we," "our," or "us") operates the My Next Service mobile application and web platform (the "App" or "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us:

• Account Information: Name, email address, phone number, company name, job title
• Profile Information: User role, preferences, notifications settings
• Business Information: Company details, business address, industry type

1.2 Location Information

With your permission, we collect and process location data:

• Precise Location: GPS coordinates for route optimization and team coordination
• Background Location: During work hours only, for real-time team tracking (requires explicit opt-in)
• Usage: Location data is used to optimize routes, coordinate field teams, provide customer arrival estimates, and track mileage

You control location tracking: You can enable/disable location tracking at any time in the app settings or iOS Settings. Background location tracking only occurs during configured business hours and can be paused by the user.

1.3 Photos and Camera Access

With your permission, we access your camera and photo library:

• Purpose: Capture before/after photos of completed service jobs for customer documentation
• Storage: Photos are stored securely in our cloud storage (Supabase)
• Sharing: Photos are shared only with authorized users in your company and relevant customers

1.4 Customer and Job Data

As a business management platform, we collect and store:

• Customer Information: Names, addresses, phone numbers, email addresses, service history
• Job Information: Service dates, job types, schedules, notes, completion status
• Service Agreements: Contract details, billing information, service packages
• Payment Information: Payment history, invoice details (credit card data is processed by third-party payment processors and not stored by us)

1.5 Usage and Analytics Data

We automatically collect:

• Device Information: Device type, operating system version, unique device identifiers
• App Usage: Features used, pages viewed, actions taken
• Performance Data: Crash reports, error logs, app performance metrics

2. How We Use Your Information

2.1 Service Delivery

• Provide and maintain the App functionality
• Process transactions and send transaction notifications
• Manage user accounts and authentication
• Enable team collaboration and job coordination
• Generate invoices and process payments

2.2 Route Optimization

• Calculate optimal routes between job sites
• Minimize travel time and fuel costs
• Coordinate multiple technicians efficiently

2.3 Team Coordination

• Display real-time team member locations to managers
• Coordinate job assignments and schedules
• Track work hours and job completion

3. Data Sharing and Disclosure

3.1 Within Your Organization

Data is shared with authorized users in your company based on role-based permissions.

3.2 Third-Party Service Providers

We share data with trusted service providers:

• Supabase: Database & Storage
• Square & QuickBooks: Payment processing
• Twilio & SendGrid: SMS and email notifications
• OpenPhone: Business phone communications
• Google Maps: Geocoding and mapping services
• Anthropic (Claude AI): Natural language processing

4. Data Security

We implement industry-standard security measures:

• Encryption: Data encrypted in transit (TLS/SSL) and at rest (AES-256)
• Authentication: Secure user authentication with Supabase Auth
• Access Control: Role-based access control (RBAC)
• Multi-Tenant Isolation: Company data isolated using Row Level Security

5. Your Privacy Rights

• Access and Correction: View and update your information in App settings
• Deletion: Delete your account and associated data
• Location Control: Enable/disable location tracking anytime
• Marketing Communications: Opt out of promotional emails
• Data Portability: Request export of your data

6. Children's Privacy

My Next Service is a business application intended for users 18 years and older. We do not knowingly collect information from children under 13.

7. Contact Us

If you have questions about this Privacy Policy:

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy in the App and sending an email notification.

Version 1.1 - November 27, 2025